Stakeholders are vital to the success of OUE REIT and it is paramount that the Manager continues to create social environments that bring sustainable value and positive impact for all stakeholders, including our employees, tenants, suppliers and the community.
The Manager interacts with a wide range of stakeholders to understand their concerns and needs which is key to the sustainability of OUE REIT. This includes creating a healthy and safe environment, as well as safeguarding the well-being and interests of our employees, tenants and the local community.
Employees
Diverse Workforce
Maintaining a working environment that encourages mutual respect among all employees regardless of position, and embracing diversity is a key aspect of working at the Manager. We are pleased to report that we have maintained a significant proportion of women at all levels and 50% of our employees at senior management level are women.
Employee Satisfaction
We conducted our first employee engagement survey in 2023 to better understand employees’ various needs through feedback on areas for improvement. The Manager’s key management is working with the OUE Group HR department on an employee engagement plan to address their needs and concerns to build an engaged workforce.
Fair Employment Practices
Fair and inclusive employment practices are vital for the Manager to attract, retain and develop a diverse pool of talent. We have established comprehensive Human Resource policies to be applied fairly and consistently to ensure a positive working environment for all employees, as well as to avoid any potential complicity in human rights violations.
Non-discrimination & Harassment
The Manager has zero tolerance towards any form of harassment, violence, intimidation and discrimination or any kind involving race, colour, religion, national origin, gender, sexual orientation, age, disability or, where applicable, marital status.
Learning & Development
A workforce that values continual learning is crucial for elevating our performance and service. Hence, we invest in a culture of continual learning to ensure our employees possess the necessary and up-to-date knowledge and skills required. Competent and proficient employees are also crucial to ensuring that OUE REIT is capable of meeting both current and future business challenges.
Health & Well-being
A conducive working environment for employees also helps to enhance productivity, morale and well-being. We recognise the importance of Work-Life harmony and have adopted a Hybrid Work Arrangement where employees are allowed to work from home for one day a week, enabling employees to achieve a better balance between career and personal life.
Succession Planning & Talent Pipeline
The Manager has in place a succession planning process which involves identifying the talent pool vital to OUE REIT’s strategic objectives and continuity, providing relevant opportunities for professional growth and evaluating the success of success planning efforts.
Tenants, Visitors and Shoppers
Service Quality
Working with tenants to ensure that their needs are met and upholding the highest service standards to increase satisfaction and retention has always been a key impetus for OUE REIT. We continually explore new ways to leverage on technology to improve service quality and enhance the visitor experience.
Apart from hosting informal gatherings and feedback sessions with individual tenants, we also conduct an annual tenant satisfaction survey to understand their concerns and needs by analysing the results and areas for improvement.
Health & Safety
The Manager is committed to creating a healthy and safe environment for tenants, guests and visitors at OUE REIT’s properties.
Investors
OUE REIT is committed to maintaining regular, timely and transparent communication with OUE REIT’s unitholders, prospective investors, analysts and the media, in compliance with the prevailing requirements for the disclosure of information in accordance with listing rules of the Singapore Exchange Securities Trading Limited, the Code of Corporate Governance, and other applicable securities laws and regulations.
For more information, please view our Investor Relations policy.
Community
OUE REIT is dedicated to becoming a long-standing partner in the local community. Hence, we are supportive of initiatives and activities that are aligned with our focus on stakeholder engagement in relevant areas such as the environment, health and well-being, safety and philanthropy to meet the community’s needs.
By supporting projects and causes that are of concern to our stakeholders and the communities in which we operate in, we hope to build long-term relationships through our contributions.
For more information, please view our Sustainability Report.
